How Are User Credits Calculated?

Eventspot calculates user credits based on the number of attendees added to your account, how often they access the platform each month, and how many credits remain within your plan period. You can check all of this at any time from the Billing section in Account Settings.

Here is a step-by-step walkthrough of everything you will find there.

Accessing your billing and usage details

Understanding your credit breakdown

Key things to keep in mind

• Credits do not roll over. MAA credits are valid only within the active license period. Unused credits expire at the end of the term and are not carried forward when the license renews.
• The cap applies across all events. Your total credit limit covers every event in your account combined. Once it is reached, no new attendees can be added to any event.
• Only unused credits can be recovered. Deleting an attendee frees the credit only if that attendee never became active. Once a credit has been consumed for a given month, deleting the attendee record does not return it.
• Usage alerts are sent automatically. A dashboard banner appears when you hit 80% usage. An email alert goes out at 100%. If your credit balance stays negative for more than a week, admin access is suspended until additional credits are purchased.

Frequently asked questions

Does adding the same attendee to multiple events use multiple credits?
No. A single attendee profile counts as one credit against your total limit, regardless of how many events they are added to.

If I delete an attendee, do I get that credit back?
Only if the credit is still unused. Deleting an attendee who has never been active returns the credit to your account, so you can add someone else in their place. Once an attendee has been active in a given month, by logging in, receiving an event communication, having their QR code scanned, or having a badge printed, that credit is already consumed and deleting the record will not bring it back. For the full calculation logic, see Understanding MAA Credits and License Usage.

What happens when the monthly usage limit is reached?
Attendees will not be able to log in until the count resets at the start of the next month. You can also upgrade your plan to increase the monthly limit.

Does an attendee logging in multiple times in the same month count more than once?
No. The usage count tracks unique attendees per month, not total logins. One attendee logging in ten times still counts as one credit used.

Can admins access the platform before the plan validity starts?
Yes. Admins retain access to the web and app frontend before the validity period begins. Regular attendees cannot log in until the plan is active.

What happens when the plan validity expires?
All platform access ends for both attendees and admins. You will need to renew or upgrade your plan to restore access.

Where can I see a breakdown of my monthly usage?
Go to Billing in Account Settings and open Usage History. It shows a month-by-month view of unique attendee logins across your account.

Can attendees added via API or file import count against my credit limit?
Yes. Attendees added through any method including direct registration, ticketing, file import, or API all count against your total attendee credit limit in the same way.

For account billing details, see Where Can I Find My Billing Details. For a detailed explanation of how MAA credits are consumed across events and months, see Understanding MAA Credits and License Usage. Additional credits and plan upgrades are available from the Pricing Plans page.