Understanding MAA Credits and License Usage on Eventspot

Credits on Eventspot are based on Monthly Active Attendees (MAA). This comprehensive guide explains how credits work, how they are consumed, and how to manage them effectively throughout your license period.

What is a Monthly Active Attendee (MAA)?

A Monthly Active Attendee (MAA) is any unique attendee who performs at least one activity during a specific month. Activities that count toward MAA include:

  • Confirming attendance for an event
  • Receiving any event communication (email, notification, etc.)
  • Logging into the platform
  • Having their QR code scanned
  • Getting a badge printed
  • Any other interaction within the event system

In Short: Each credit = 1 user per active event per month

Important Note: Each month = 30 days

How MAA Credits Work

1. Credits Are Consumable (Per Month / Per Event)

Each MAA credit corresponds to one unique attendee who becomes active within a month for a particular event. When that attendee performs any activity (like logging in, having their badge printed, or getting a QR scan), the credit is consumed.

Note: Even if the same attendee performs multiple actions or logs in several times during that month, they still count as one MAA.

2. Credits Do Not Roll Over to the Next License Term

MAA credits are valid only within the active license period (for example, a 12-month subscription). When your license renews, any unused credits from the previous license will expire and will not carry forward.

Example: If your 2025 license includes 10,000 MAA credits and you use only 9,200 by year-end, the remaining 800 lapse when your 2026 license starts.

3. You Cannot Add More Attendees Than Your License Credits.

Your total MAA license credits define how many unique active attendees you can host across all events during your license period. You can register or add attendees freely until your credit limit is reached - beyond that, the system will prevent new additions. If you exceed your total license limit, you'll need to purchase additional credits before being able to add more attendees.

Note: If your credit balance is negative for more than a week, your admin access will be blocked.

4. Admin users are part of your licensed credits.


Your total licensed credits also cover admin usage. For example, if you have 10 events with 2 admins each, 20 credits are consumed.

Tip: To lower your credit consumption, add only the admins you absolutely need.

Understanding Credits: Simple Scenarios

Here are some practical examples to help you understand how credits are calculated:

Table listing four scenarios of event attendance with descriptions and credits used, ranging from 0 to 3 credits based on participation.

In Simple Terms

  • Credits are based on the number of attendees registered, and on how many months and events they're active in.
  • You cannot add or register more attendees than your total available credits.
  • Every active event month for a user = 1 credit
  • If the same person is active in multiple events or months, credits are counted for each instance

Detailed Usage Examples

Example 1: Single Event Monthly Activity

Table showing event credits usage: Event A starts with 500 MAA credits; 320 attendees logged in and 50 received emails consuming 370 credits. Same attendees perform more actions with no additional credits used. Later, 30 new attendees join, increasing total to 400 MAAs, consuming 30 more credits.

Example 2: License Period Rollover

Table showing license periods Jan–Dec 2025 and Jan–Dec 2026 with MAA credits, credits used, unused credits, and rollover status indicating 800 unused credits expire in 2025 and fresh credits available in 2026.

Example 3: Multi-Event Scenario with License Limit

Table showing event data with attendees added, active attendees, month, and total credits used. Event A has 3,000 attendees added, 2,800 active in April with 2,800 credits used. Event B has 2,500 attendees added, 2,400 active in May with 5,200 credits used. Event C has 4,000 attendees added, 3,900 active in August with 9,100 credits used. Event D has 1,000 attendees added, 950 active in September with 10,050 credits used, exceeding the 10,000 license limit highlighted in red.

What Happens If Your Credits Go Negative?

When your credit usage approaches or exceeds your license limit, the platform proactively alerts you:

Example: If your license includes 10,000 MAA credits and your usage reaches 10,050, the system will:

  • Display a warning banner once you cross 8,000 (80% threshold)
  • Send an alert email when you hit 10,000 (100% usage)
  • Block new attendee additions beyond 10,000 until more credits are purchased
  • Block admin access once your balance has been negative for more than a week.

Alert System Breakdown

Table showing usage levels with alert types and descriptions: 80% Used triggers a dashboard banner alert reminding nearing limit; 100% Used triggers an email alert for fully used credits; Beyond 100% results in system restrictions including blocked admin access after one week of negative balance.

Summary: Key Rules

Table with three rules about license credits: consumable per month/event means one credit per active attendee per event each month; no license rollover means unused credits expire at license end; license limit applies across all events means total credits cannot be exceeded.

Final Note: Your MAA credits define the number of unique active attendees your license supports across all events within its validity period. Credits are consumed per attendee activity, cannot be carried beyond the license term, and must remain within the total licensed cap. The system automatically monitors your usage, warns you as you approach the limit, and stops attendee additions once you reach full utilization.

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