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Topics

Manage Ticketing

event.spot Knowledge Base

How To Manage Event Passes

Overview

Managing event passes properly helps you control ticket sales, attendee access, and ticket visibility throughout your event lifecycle. Once you have created your tickets, connected your payment gateway, and completed the required ticket settings, your ticket sales page is ready to go live.

Access the Ticket Dashboard

To access your ticket sales page, log in to your Eventspot Admin Panel and go to Registration >> Tickets >> Ticket Dashboards. The ticket sales page is automatically created once you create your first ticket. From the dashboard, you can view total tickets sold, track ticket revenue, monitor ticket availability, copy and share your ticketing page URL and turn ticket sales on or off. You can also access additional options such as creating new tickets, embedding the ticket widget on your website, adding tracking codes and managing registration and ticket settings.

After the setup is done, here is how you can manage each individual ticket.

Manage Individual Tickets

To manage event tickets, go to Registration >> Tickets >> Manage Tickets. From this page, you can organize, update, and control all your tickets. You can choose how tickets are displayed on the ticket sales page. Available sorting options include:

  • Manual — drag and rearrange tickets in your preferred order.
  • Top Sold — tickets are arranged based on the highest number sold.
  • Ending Soon — tickets are arranged according to the nearest ticket sale end date.

You can use the search bar at the top-right corner of the Manage Tickets page to quickly find a specific ticket. Also, each ticket includes several management options:

  • Sessions — associate sessions with a ticket.
  • Ticket Status - control ticket availability. It automatically displays as Sold Out on the ticketing page if a ticket sells out.
  • Clone — duplicate an existing ticket and its settings.
  • Copy URL — share a direct ticket link, especially useful for hidden tickets. The popup also includes an Embed Code section, allowing you to embed the ticket directly into your website using an iFrame.
  • Edit — update ticket information and settings.
  • Delete — remove unused tickets.

🔔 The delete option is only available if the ticket has never been sold. The same ticket order will appear on the public ticketing page.

You can associate sessions with specific tickets so only attendees holding those tickets can access the linked sessions. Click Sessions beside the ticket you want to manage. The Associated Sessions popup will appear.

  • If sessions are already linked to the ticket, they will appear under the Additional Selected Session(s) List section.
  • If no sessions are currently linked, you can select one or multiple sessions from the Additional Session(s) List section.

After selecting the required sessions, click Associated Sessions to save the changes.

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