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Topics

Manage Ticketing

event.spot Knowledge Base

How to Allocate Tickets Manually To Special Guests

Overview

If your event includes special guests who do not need to purchase tickets through the regular registration flow, you can manually allocate tickets to them using Eventspot's ticketing system. This allows you to create ticket orders on behalf of guests and assign tickets directly from the admin panel.

Create a Manual Ticket Order

To manually allocate tickets, log in to the Eventspot Admin Panel and go to Registration >> Tickets >> Sales Report. Click on the New Order button.

‍

This will open the Create Order panel where you can enter the buyer information, select the ticket type, specify the quantity, and add any additional order details. You can also apply coupon codes, discounts, taxes, or add multiple products if required. Once the details are completed, you can choose one of the following options:

  • Create Order & Mark Confirm — Creates the order and marks it as confirmed immediately.
  • Create Order & Mark Pending — Creates the order but keeps it in pending status.
  • Create Order — Creates the order without changing the payment status.

‍
Ticket Assignment Flow

The ticket assignment flow depends on the setting configured under Registration >> Registration Settings >> Ticket Settings >> When to Assign Attendee to Ticket (before or after payment).

‍When to Assign Attendee Ticket is Set to After Payment

After selecting the ticket and quantity, enter the Buyer Info and accept the required terms and conditions. If the selected ticket is paid, you will see payment options such as Cash or Without Pay. For free tickets, click Place Order to continue. After the order is completed, you can assign the tickets to the guests by entering their attendee details.

When to Assign Attendee Ticket is Set to Before Payment

If attendee assignment is configured before payment, you will assign the tickets to the guests immediately after selecting the ticket and quantity. The attendee details must be filled before proceeding to the checkout or payment step.

Once the tickets are created and assigned by the admin, the allocated guests will receive access to the event and can log in to the Eventspot app or web platform using their assigned credentials.  

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